Frequently Asked Questions


How to cancel my booking?

Your purchased ticket is not refundable, you can only reschedule your departure day. Request for rescheduling must be made 48 hours prior to departure by email to You cannot change your departure time on the tickets purchased at the last minute or less than 24 hours.

Is my seat guaranteed?

What you see on the seat selection page is a real-time feature which means you will get the available seat you selected. Also, you will get a confirmation again on the e-ticket you received after you made the payment.


There can be a case that the operator changes your seat at the last minute to accommodate a lady/child/monk/handicapped person. Technical problem and payment issue also contribute to the problem.

How can I make sure that my booking was accepted?

After you made the payment, you will receive confirmation or e-ticket on your email within 24 hours. There, you will receive detail on your booking and to confirm that you have secure the seat. If you haven’t received the confirmation email, you should immediately

Does the driver speak English?

Our uniformed friendly and helpful crews are all fluent in Khmer and English.

Where can I find the boarding and drop off point?

You can find your boarding and drop-off point in the trip info of your selected trip schedule, yet the faster way is to check the e-ticket that was sent to your email. The e-ticket contains your trip information, boarding, and drop-off addresses with google map available for a better direction.

Will my bus arrive on time?

Your arrival can be a little late or faster than schedule depends on the traffic conditions and many other factors. However, we will try to keep on safety speed and serve you the best we can.

How does the ticket booking work on the website?

You will go through these steps to succeed in your booking:

Step 1: Select your departure point and destination, then select the date you want to travel to find the available seat and schedule.

Step 2: Click ‘View trip’ on the departure you prefer to find an available seat.

Step 3: Select your preferred seat base on the real-time seat selection feature.

Step 4: Please fill in the passenger information and importantly the contact information for urgent use.

Step 5: Please check out the term and condition provided by Travel Mart and make sure you review your trip detail especially the boarding and arrival point.

Step 6: select any of the preferred payment methods that are more convenient to you, please be informed that all payment methods are secured with no privacy intrusion.

Step 7: once you confirm your payment, the e-ticket will be sent to your email which you can use to board the transportation.

What does the price include?

  • Resort taxi: can carry up to 4 passengers with no child car seat or refreshment.
  • private transfers: infants and children do count as one person.
  • shuttle transfers: children under 3 years old are free of charge. ( adults should have their little kids sitting on their laps and are not allowed to occupy the front seats).
  • Children aged 3 or older is required to pay for a seat. ( Please note that child car seats are not always required yet you are encouraged to bring your own and base on car rental policy, it is parent’s responsibility to take care of their child onboard).
  • Infant or child car seats are not always available in our vehicles.

Do infants count?

Most resort taxis can carry up to 4 passengers as stated above. For private transfers infants and children do count as one person. On shuttle transfers there will be no charge for children under 3 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle). Children aged three and over will occupy a seat and therefore will be charged for a seat. Laws are different in many countries relating to the use of child seats for infants and children (Please see our safety policy). We strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation. As with car rental policy it is also the parents responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility locally to provide infant or child seats in our vehicles.

How will I find my driver (and vice-versa) upon my arrival at the airport?

Your pickup details and driver information will be emailed to you once you finished your payment. There are hotlines on your e-ticket, which you can seek for an urgent assistant from our local representatives.

Is there anything I should be aware of if I book the car for my departure flight?

Drivers will pick you up at your requested boarding point and your stated pickup time. Travel Mart will not be responsible for missed flight as it is the customers' responsibility to be aware of their flight agenda.

What if I am traveling with a Wheelchair?

If you are traveling with a wheelchair collapsible or non-collapsible please ensure you contact us prior to your booking via Thailand: (66) 02-6291300-01 ensure we can provide the appropriate vehicle.